mardi 12 février 2013

My WOW Peninsula concept


 http://www.tendancehotellerie.fr/articles-breves/chambre-equipement/3129-article/peninsula-lance-la-chambre-d-hotel-la-plus-personnalisee-au-monde



Peninsula, It is the only hotel company  which launches the hotel room the most personalized of the world. Indeed, The rooms have a new intuitive technology, as a supplement to their style and to their elegance. Personalized interactive tablets are put at the disposal and prerecorded in five different languages: English, French, simplified and traditional Chinese, and Japanese - allowing to check entirely the preferences of the customers and to consult the information concerning the whole room, besides the WiFi and the calls towards the international.

The tablet includes:
  • The choice of the language
  • The floor service
  • The restaurant menu 
  • The various services proposed by the hotel 
  • The virtual visit of the city by "Pen Cities"
  • The valet parking 
  • The on-demand television with WiFi internet
  •  the remote-controlled of rooms lights and their colors and the internal temperature of the room

The purpose is to make discover a new guest experience , where the customers can choose the way they wish to reach the services of the hotel. Indeed, nowadays the requirements of the customers do not stop increasing.

In my opinion, it is a wow concept because in this one, the hotel includes and uses the new tools and technologies to improve the guest service and to impress them. However in this kind of hotel, the receptionist's work becomes less interesting and important because the tablet includes already many services thus there is less direct contact between the customers and the hotel staff.

And you, what do you think about the Peninsula concept?

samedi 12 janvier 2013

SNAP CAR MOBILE APPLICATION

Snap Car mobile application article ( Journal des Palaces)
Availability of a new alternative reservation service in taxis bound for the "connected" travelers, from September 3rd in Paris region:

The start-up SnapCar ( www.snapcar.com ) launches a Mobile Application for iPhone (and soon Android) which gives an immediate access to a wide network of taxi drivers. Bound for the business travelers or deprived, SnapCar allows to reserve taxis in 2 clicks, without any seizure thanks to the geo-localization of the passengers and the drivers. A system of secure payment (PCI DSS) guarantees safe transactions and eliminates the cash payments. With the vision and the recording of routes borrowed by the drivers, we are sure to pay the right price whereas the real time receipt of invoice facilitates the seizure of expense reports.

jeudi 10 janvier 2013

Mc Donalds case study

Mc Donalds

The internet didn't work in class, thus we did the presentation on a word document instead of excel google drive.